Adhreline: Standard Cancellation Policy

At Adhreline, we understand that adventure planning involves significant time, training, and anticipation. We also know that the elements don't always cooperate. Because we’ve been in your hiking boots (and harnesses), we’ve designed a cancellation policy that protects both your passion and your pocket. If an activity is cancelled or your plans shift, our trekker-friendly terms ensure you spend less time worrying about refunds and more time planning your next comeback.

Cancellation Policy for Trekking and Yatra

Cancellation Timeline Refund Policy
45+ days before activity date 90% Refund
45 to 31 days before activity date 50% Refund
Within 30 days before activity date / No-Show No Refund

Rescheduling Policy for Trekking and Yatra

Rescheduling Timeline Charges
45+ days before activity date No additional charge
45 to 31 days before activity date 40% of trek fee
Within 30 days before activity date / No-Show Rescheduling not allowed

Cancellation Policy for One-Day Activities

Cancellation Timeline Refund Policy
10+ days before activity date 90% Refund
10 to 4 days before activity date 50% Refund
Within 72 hours (3 days) before activity / No-Show No Refund

Important Notes (Cancellation)

  • Policy Application: If you used an Adhreline voucher to book your activity and wish to cancel, the standard cancellation timelines and refund percentages will apply.
  • Balance Credit: Any remaining amount after deductions will be credited to your Adhreline account for future use.
  • Expired Vouchers: If your voucher has expired at the time of cancellation, no refund, extension, or new voucher will be provided.

Important Notes (Rescheduling)

  • Repeat Rescheduling: A 20% fee applies on second rescheduling, regardless of timing.
  • Finality: Once rescheduled, the booking becomes non-refundable.
  • Lower Cost Activity: Price difference will be credited as a voucher valid for 1 year.
  • Higher Cost Activity: Balance must be paid within 24 hours via dashboard.
  • Early Rescheduling: Free if it is the first reschedule and subject to availability.

When to Expect Suspension of Activities

At Adhreline, safety is our absolute priority. In rare situations, activities may be cancelled due to Force Majeure Events such as continuous rain, snowstorms, floods, landslides, earthquakes, wildlife movement, political unrest, curfews, lockdowns, or government orders.

In such cases, an Adhreline Voucher will be issued for the full activity amount, excluding non-refundable insurance or processing fees. These vouchers are typically valid for one year, allowing flexibility to rebook or explore other activities.

Please note that adventure activities require a certain level of physical fitness. If a participant is unable to complete an activity due to personal fitness or exhaustion after the activity has started, no refund will be provided, as resources have already been allocated.

We strongly encourage all users to review fitness requirements carefully to ensure a safe and enjoyable experience.